[osCitas Themes]

Hi Kristina Daniliauskaite,

Thanks for contacting us. Can you please send us your site url where you are getting issue, we will check that and provide you the solution for that.

Thanks

[osCitas Themes]

Hi John Cobb,

Thanks for contacting us. You have to set the js option to “Use from plugin” as you have already mentioned that you are not using bootstrap theme, so it will not get bootstrap js files from you theme.

You can send us the site url, we will check that and will let you know the solution.

Thanks

[osCitas Themes]

Hi Kristina Daniliauskaite,

Thanks for contacting us. This is to inform you that we have resolved this issue, now you can customize your theme using customize option of wordpress.

Please update your plugin to 3.7 version.

Thanks

[osCitas Themes]

Hi,

Thanks for contacting us, have you got the zip file link mail. In case you have not got, please send us your invoice number or receipt number, we will send you the copy of plugin.

EBS is not enough as there are many features which are only in EBS-PRO.

Thanks

[osCitas Themes]

Hi Johanna Heath,

We have resolved the issue, now EBS Pro shortcode will appear only for the admin not for other users. Please take update.

Please feel free to contact us in case you have any other query.

Thanks

[osCitas Themes]

Hi Jakup,

Thanks for contacting us! this is to inform you that we have resolved the issues you have mentioned. Please take plugin update.

Please feel free to contact us in case you have any other issue or need any other help.

Thanks

[osCitas Themes]

Hi Arturo Marcias,

Yes we are talking about the backend logn details, you can create temporary user to provide us the details.

Please don’t post the details here, use our contact us form to send us details.

Thanks

[osCitas Themes]

Hi Arturo Marcias,

Thanks for contacting us, Can you please send us the admin login details using our contact us form? we will check the issue and fix it ASAP.

Thanks

[osCitas Themes]

Hi Scott Lews,

Thanks for download from osCitas Themes.

We have activated your license key, so now you can activate your copy.

Please feel free to contact us in case you have any other query.

Thanks

[osCitas Themes]

Hi Christelle Cassam-sulliman,

Thanks for downloading from osCitas Themes, There are two different zip files,

1. EBS-PRO-Licensing.zip for license
2. other for plugin files.

So you have to use the second zip file to install the plugin. You can follow the How To Install WordPress Plugin? page. Use the Upload Zip File Method mentioned in the page.

Please contact us in case you face any issue or need any other help.

Thanks

[osCitas Themes]

Hi Johanna Heath,

Thanks for contacting us. Regarding first issue, Can you please provide us the site url so that we can check the issue

Regarding second issue, can you please explain it more as we have not got idea what exactly the issue is

Note: In case you don’t want to mention URL here you can use the Contact Us page to send us the information.

Thanks

[osCitas Themes]

Hi,

For that please check our page

How To Add Custom Css In EBS-Pro?

Please feel free to contact us in case you have any other query.

Thanks

[osCitas Themes]

Hi,

Yes you can do that but we don’t suggest you to go that way and the reason is, it will get overwrite by the plugin whenever there is an update for plugin.

Thanks

[osCitas Themes]

Hi Filipe Leal,

We are glad that our last response fixed your issue. Regarding the custom css, please follow this link How Add Custom Css To EBS-Pro?.

Regarding custom icons, at this point you can’t add custom icons to list.

Please feel free to contact us in case you have any other query.

Thanks

[osCitas Themes]

Hi Filipe Leal,

We have checked the theme you have mentioned, this theme is not bootstrap based so please select the third option ‘Non Bootstrap theme’, it will fix your issue.

In case problem still persists please let us know.

Thanks

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